IJMB Journal – Abstracts
International Journal of Management and Business
IJMB Volume IX, Issue 1
Use of Behavioral Engagement Model to Improve Patient-Provider Relationship: Applications for Patient-Centered Care
aChristie L. Clipper*, bSaleh A. Aldasouqi, cSteven D. Berkshire, and dJohn E. Lopes, Jr.
acdCentral Michigan University, clipp1cl@cmich.edu, berks1sd@cmich.edu, lopes1je@cmich.edu,
bMichigan State University, saleh.aldasouqi@hc.msu.edu
ABSTRACT
The universal call for patient-centered care challenges healthcare practitioners to develop communication skills that empower patients by seeing health from the patient’s perspective and motivate and educate patients in health-related self-management. We address this call by exploring the effects of Behavioral Engagement with Pure PresenceTM (BEPP) in the patient-provider relationship.
BEPP is a behavioral change model that applies an integrated approach to interpersonal communication engaging patients and providers, holistically placing the patient at the center of care. Designed to enhance and transform patient-provider relationships, BEPP serves as a best practice model of relationship-centered, patient education training for healthcare providers. Providers learn a transformative communication skill-set that facilitates emotional shifting in patients altering subconscious brain state essential to sustained behavior change.
This one-group pretest-posttest study recruited 40 adult patients at a high-volume private endocrine practice, utilizing the Consultation and Relational Empathy (CARE) Measure Survey, pre- and post-intervention. An endocrinologist was trained to apply the model. Paired-samples t-tests were conducted on dependent variables against exposure to the intervention (BEPP), the independent variable. Patient demographic and medical information were tested as covariates. Provider pre- and post-intervention Work Satisfaction Survey results on BEPP’s effect on provider satisfaction in the patient-provider relationship and workplace were reported.
Results showed statistical significance (p = .05) on each dependent variable measured. Patient report on relational empathy in the patient-provider relationship increased through improved provider communication skills after applying BEPP. The endocrinologist reported favorable changes in workplace satisfaction (e.g., reduced stress, improved productivity, and more time with patient).
Results demonstrate the effects of BEPP to improve patient-provider communications. Successful adoption of patient-centered care is contingent on curricula enhancing provider communication-skills training. Future research is warranted to evaluate the effect of BEPP on disease outcomes in patients with chronic diseases and its impact on providers and healthcare organizations.
Keywords: patient-provider relationship, communication skills, empathy, behavioral change model, patient-centered care.
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