IJMB Journal – August 2019 – Abstract

IJMB Journal – Abstracts

International Journal of Management and Business

IJMB Volume X, Issue 1

 

Total Quality Management (TQM) and Organizational Performance:
A Case of Arik Air, Nigeria Limited

Nsien, Christiana Benjamin
Department of Business Management, University of Uyo, Uyo, Akwa Ibom State

E-mail: xty.nsien@gmail.com

ABSTRACT

Based on the findings of this study, we hereby conclude that the variables (i.e. top management commitment, customer orientation, supplier quality management, employee involvement, process management and effective communication system) are all critical success factors to the operations of Arik Air Nigeria. However, top management commitment, employee involvement and process management are found to play more significant role to the successful operations of Arik Air Nigeria.

Keywords:

Click for full manuscript (PDF) or back to Volume 10-1, Table of Content.